Terms of Service

1. Acceptance of Terms

By accessing and using the IthalaMed platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the platform. These terms apply to all users, including patients, healthcare providers, facility administrators, and pharmacy operators.

2. Description of Service

IthalaMed is a comprehensive healthcare management platform that facilitates patient record management, appointment scheduling, prescription management, and communication between patients and healthcare providers. The platform operates across multiple regions with data sovereignty compliance.

3. User Accounts

When creating an account, you agree to:

• Provide accurate and complete registration information
• Maintain the security of your login credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account

4. Healthcare Disclaimer

IthalaMed is a technology platform that facilitates healthcare management. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your qualified healthcare provider with any questions regarding a medical condition. Never disregard professional medical advice because of information accessed through the platform.

5. Data Protection

Your use of the platform is also governed by our Privacy Policy. We comply with applicable data protection regulations in every region where we operate, including POPIA, NDPR, DPA, GDPR, and other local laws. Your personal health information is encrypted and stored in compliance with local data sovereignty requirements.

6. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose
• Attempt to gain unauthorized access to any part of the platform
• Interfere with or disrupt the platform or its services
• Share login credentials or access another user's account
• Upload malicious software or harmful content

7. Limitation of Liability

To the maximum extent permitted by law, IthalaMed shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the platform. This includes but is not limited to damages for loss of data, medical outcomes, or other intangible losses.

8. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the platform. Your continued use of the platform after changes are posted constitutes acceptance of the revised terms.

9. Contact

For questions about these Terms of Service, please contact us at legal@ithalamed.com.